I know change and bugs need to be worked out. Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. This new Shopify Inbox….absolutely no notification. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. I absolutely appreciate the app being free. New integration is losing my company money Please let us know what you think of Shopify Inbox by leaving a review. Thank you for using Shopify Inbox on iOS. Let customers contact you through your Instagram posts, stories, and Shop tab.įor 24/7 support visit the Shopify Help Center: Let customers contact you from your Facebook Page and Facebook Shop. Let customers contact you through Messages on their Apple device. Shopify Inbox connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single business communication app: Assign chats to your staff and team to scale customer conversations.Know when customers add or remove items from their shopping cart.Send automated messages and continue chats over email so you don’t need to respond in real time.Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts.Save time managing customer conversations from online store chat and social media all within a single business chat app.In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision. Shopify Inbox is so much more than support.
USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS
With Shopify Inbox, you can grow your business, build strong customer relationships, and spend less time on support all from a free business chat app. Use Shopify Inbox to talk with customers and sell over chat.